Privacy & Cookie Policy
Last updated: March 2026
Nua Training is a trading name of Lamb Direct Consulting (Company Number 06048138) of 59 Banstead Road, Epsom, Surrey, KT17 3HD (“we”, “us”, “our”).
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains how we collect, use and protect personal data when you use our website or contact us.
1. Information We Collect
We may collect and process the following personal data:
Enquiries
If you contact us by email, we may collect:
- Your name
- Email address
- Organisation details (if provided)
- Information contained within your enquiry
Client Information
Where services are provided, we may process:
- Contact details
- Business information
- Invoicing and payment information
Website Usage Data
When you visit our website, we may collect limited technical information such as:
- IP address
- Browser and device type
- Pages visited
- Cookie identifiers
We do not operate marketing mailing lists and do not sell personal data.
2. How We Use Your Information
We process personal data for the following purposes:
Purpose | Lawful Basis |
Responding to enquiries | Legitimate interests |
Delivering training or coaching services | Contract |
Maintaining accounting and tax records | Legal obligation |
Website analytics | Consent |
Managing cookie preferences | Legal obligation |
Where processing is based on legitimate interests, we ensure this does not override your rights and freedoms.
3. Cookies
Our website uses cookies to ensure the site functions correctly and to understand how it is used.
We use:
- Strictly necessary cookies – required for website operation
- Analytics cookies (Google Analytics) – to understand website usage
- Performance cookies including LinkedIn services where applicable
Non-essential cookies are only placed on your device after you provide consent via our cookie banner.
You may accept, reject, or change your cookie preferences at any time using the Cookie Settings option available on our website.
4. International Data Transfers
Some service providers we use, including Google, LinkedIn and Microsoft, may process personal data outside the United Kingdom.
Where this occurs, appropriate safeguards are applied in accordance with UK data protection law, including approved contractual safeguards or transfers to countries recognised as providing adequate protection.
Further information may be requested by contacting us.
5. Data Retention
We retain personal data only for as long as necessary:
- Enquiry emails: up to 12 months unless services are provided
- Client and financial records: 6 years to comply with legal and tax obligations
- Analytics data: retained in accordance with Google Analytics settings
- Cookie consent records: retained to demonstrate compliance
6. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request erasure of your data where appropriate
- Restrict or object to processing
- Request transfer of your data where applicable
- Withdraw consent at any time (where processing relies on consent)
To exercise your rights, please contact:
mary@nuatraining.co.uk
We may request proof of identity before responding.
7. Automated Decision-Making
We do not carry out automated decision-making or profiling.
8. Complaints
If you have concerns about how your data is handled, please contact us first.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
9. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this website.